Refund Policy

1. Our commitment

We stand behind every translation we deliver. Where a genuine accuracy problem exists, we correct it promptly or issue a proportionate refund.

2. Correction period

7 calendar days from delivery. Email hello@youtranslations.com with your order reference and description of the inaccuracy. We respond within 1 business day and complete corrections within 3 business days.

3. Full refund conditions

• We cannot deliver within the agreed timeline and work has not yet begun
• Delivered work contains systematic inaccuracies affecting the majority of content
• Content does not match the agreed language pair or scope

4. Partial refund

May apply where delivery is significantly delayed, or specific sections contain substantive errors that cannot be corrected on second attempt.

5. Non-refundable situations

• Change of mind after project work has commenced
• Stylistic preferences that do not contradict the source text
• Source document changes made after project start
• Requests submitted more than 14 days after delivery

6. Process

Email hello@youtranslations.com. Approved refunds returned to original payment method within 5-10 business days.

7. Consumer rights

Your statutory rights under French consumer law (Code de la consommation) and EU Directive 2011/83/EU are not affected by this policy.