Answers
Frequently asked questions.
| Question | Category | |
|---|---|---|
| What languages do you work with? | Languages | |
| Our primary language pairs include EN-FR, FR-EN, DE-FR, NL-FR, AR-FR, ES-FR, IT-FR, PT-FR, EN-DE, EN-NL, EN-AR, EN-ES, FR-NL and FR-DE. For civil registry and humanitarian work we also cover Wolof, Hausa, Bambara, Swahili and Tigrinya. Contact us if your language pair is not listed. | ||
| How are translations delivered? | Delivery | |
| All translations are delivered digitally by email. We send files in the format you specify. Supported formats include DOCX, PDF, HTML, XML, XLSX, XLIFF, SRT and most standard file types. For certified or notarised copies, we deliver digitally and coordinate with your notary or authority if needed. | ||
| What are your turnaround times? | Delivery | |
| Ruisseau: 5 business days (up to 600 words). Loire: 8 business days (up to 3,500 words). Chateau: 15 business days (up to 15,000 words). The Fast-Track 48h add-on is available for documents up to 2,000 words. Timelines confirmed at quote stage with a specific delivery date. | ||
| Are your prices fixed or could they change? | Pricing | |
| Fixed. The quote we send you is the price you pay, provided the source document does not change after the project starts. If something outside the original scope comes up during the work, we discuss it before proceeding. There are no billing surprises. | ||
| Do you provide certified translations? | Legal | |
| We provide professional-grade specialist translation. We do not provide sworn translation (traduction assermentee) as a standard service. For documents requiring official certification, we can advise on the appropriate process and, where needed, coordinate with sworn translators in our network. | ||
| What is your correction policy? | Legal | |
| 7 calendar days from delivery. Email hello@youtranslations.com with your order reference and a description of the inaccuracy. We respond within 1 business day and complete corrections within 3 business days. Corrections for accuracy within the original scope are free. New scope or stylistic changes are handled separately. | ||